Refund policy
Last Updated
October 29, 2026
1. Return Eligibility and Return Window
Xazmirel accepts eligible return requests within 30 days of delivery. The 30-day return period begins on the date the order is delivered. This policy applies to eligible orders shipped within the United States and to destinations where Xazmirel offers international shipping, subject to applicable consumer protection laws.
To request a return, please contact us within this period and provide your order number and the reason for the return.
Please include the original packaging and all included components when reasonably possible. Customers should handle products only as necessary to examine their nature, characteristics, and functioning. The absence of original packaging will not automatically invalidate return rights where prohibited by law.
Contact us before sending any item back so we can provide the applicable return authorization and shipping instructions.
Returns remain subject to applicable consumer protection laws. Nothing in this policy limits rights that cannot lawfully be excluded.
2. How to Request a Return
To start a return, please follow these steps:
1. Email hello@xazmirel.com with your order number and the item you wish to return.
2. Explain the reason for your return. If an item arrived damaged, defective, or different from what you ordered, please include photographs when reasonably possible.
3. Wait for our response with return authorization and the applicable return instructions.
4. Package the item securely, include its original packaging and included components when reasonably possible, and follow the return instructions provided by our support team.
Please do not send a return before receiving instructions from our support team. This helps us identify the order and provide the correct return arrangements.
3. Return Conditions
Returned items may be inspected to confirm their identity, condition, packaging, and eligibility for a refund.
Customers should handle products reasonably and only as necessary to examine their nature, characteristics, and functioning. Any adjustment for diminished value will be made only where permitted by applicable law.
If an item is defective, damaged, incorrect, or otherwise fails to conform to the order, please contact us so we can review the issue and determine the appropriate resolution in accordance with applicable law.
Xazmirel does not charge a restocking fee.
4. Return Address and Authorization
Please contact us before returning an item to receive return authorization and the applicable shipping instructions. Our return address is the same as our business address listed below. However, please do not send a return until our support team has confirmed the applicable return arrangements.
Returns sent without prior contact may be difficult to identify or process. Please follow the return instructions provided by our support team.
5. Return Shipping Costs
For standard returns requested for reasons such as a change of mind, personal preference, or fit, the customer is responsible for the applicable return shipping costs.
If an item is defective, damaged, incorrect, or otherwise fails to conform to the order, please contact us before returning it. We will review the issue and arrange the applicable return shipping solution at our expense where appropriate and in accordance with applicable law.
No restocking fee will be deducted from an approved refund.
6. Damaged, Defective, Incorrect, or Misdescribed Items
If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact us at hello@xazmirel.com with your order number and a description of the issue. Photographs can help us assess the problem.
We will review the circumstances and explain the appropriate resolution, which may include a return, replacement, or refund, depending on the circumstances and applicable law.
Please contact us before arranging return shipping so we can provide the appropriate instructions.
7. Return Inspection and Processing
After a returned item is received, we will review its condition, packaging, and eligibility for a refund. We generally aim to process eligible returns within 1–3 business days after receipt of the returned item. Additional time may be required if further review or information is needed.
This processing period refers to our review of the returned item and return request. It does not guarantee that refunded funds will appear in your account within the same period.
If additional information is needed to resolve a return request, we will contact you using the contact information provided with your order.
8. Refunds and Refund Timing
Once a return is approved, we will initiate the applicable refund to the original payment method unless another method is required by applicable law.
The refund amount will be calculated based on the eligible items returned, the original order, and applicable consumer protection laws. Original shipping charges, including international shipping charges, will be refunded where required by applicable law or the original order terms. No restocking fee will be charged.
After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account. We cannot guarantee the exact date on which a payment provider will make refunded funds available.
If you have questions about a refund that has been approved or issued, please contact us with your order number.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at hello@xazmirel.com and include your order number.
You may request cancellation before your order has been dispatched. We will review the current order status and process eligible cancellation requests if the order has not yet been shipped and can still be stopped before dispatch.
Submitting a cancellation request does not guarantee that the order can be cancelled. Once an order has been dispatched, it can no longer be cancelled as an unshipped order. Please contact us for guidance on the applicable return options under this policy and applicable law.
10. Questions About Returns or Refunds
If you have questions about a return request, refund status, damaged item, or order cancellation, please contact our support team. We encourage customers to contact us directly so we can review their concerns and explain the available options. This does not limit any rights you may have under applicable law.
Store Name
Xazmirel
Website
https://www.xazmirel.com/
Email
hello@xazmirel.com
Phone
+1 516-366-8495
Business Address
87 E RAYMOND AVE, ROOSEVELT, NY 11575, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed
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